Is Admin killing your RTO?

Is Admin killing your RTO?

Is the administration burden of running your RTO costing you time and money? Is enrolling students, reporting to ASQA, generating certificates and all the other administrative task stopping your from growing your business and serving your students? Would less admin free you to spend more time ON the business, with your students or better yet more time with family and friends? At OTrain we’re all about increasing productivity and reducing administrative workload. We work with our clients to use technology to automate processes and reduce the administrative burden and overload. Some examples of past projects include Created Online Assessments and Quizzes to reducing marking time and automated issuing certificates and SOA’s. Integrate Learning Management Systems with Student Management Systems (including aXcelerate and VETtrak) to reduce the double entry of student enrolments and completion data Built Online Enrolment forms to collect AVETMISS and other required enrolment data Created online Language Literacy and Numeracy tests to identify student ability prior to enrolment or training commencing Automate Retraining notifications and follow ups to increase re-enrolments Provide Live Chat support to students and administrators allowing user issues to be dealt with immediately and effectively. We’ve also been involved in a number of other customisation and configuration projects that have provided significant benefits in terms of time savings, cash savings and improved user experience. There is no reason to be buried in paperwork and admin. With the right technology, integration and process you can reduce your burden and get back to business. If you’re ready to reduce your administrative burden give us a call on 07 3040 3310 or reply to this email. I’m...
The most important 90 seconds in Online Training

The most important 90 seconds in Online Training

Beginnings are always the hardest. You have to draw people away from what they’re doing and try and hold their attention. Nail it, and the rest is easy. Mess it up, and you may never recover. We all know this from delivering any form of communication; from meetings and marketing material to any level of face to face training. But did you know when it comes to online training, its even more important to nail the first 90 seconds. In a face to face environment you can change your voice, ask a question or run you nails down the blackboard to regain attention, but in an online environment when the message is set, if you haven’t got the first 90 seconds right, you may never recover. And in online training it is about more than an interesting opening line. Or a large loud noise or any of the other traditional methods to grab and hold attention. It’s a formula for success with each piece being equally important. Get it right and you set your students up for success. Get it wrong and you can alienate your students and demoralize their efforts regardless of how good your content and messaging is. So how do you get the first 90 seconds right? It starts with your LMS, and specifically the ease in which your students can find it, login and navigate to the course. Any friction here can leave the students with negative feelings towards the process, your content and your training organisation or department. Once a negative bias is developed, its hard to recover from. Make it easy. Have short...
How did the online census fail so miserably?

How did the online census fail so miserably?

There has been much discussion about attacks on our information, attacks on our privacy and how the census site crashed due to people trying to hack into the servers that the site is/was hosted on. It’s quite possible there was no malicious attack on our data at all, rather the volume of traffic all at once simulated an unintentional Denial of Service Attack. So what is a Denial of Service Attack (DDoS)? There are two common types of attacks; Brute Force Distributed Denial of Service And I’m going to try now to turn some of this nerdy language into human speak. Brute Force Attack Imagine a typical house on a suburban street.  There is a little white picket fence, with a little white gate. This suburb is well known to be impulsive buyers and is visited regularly by door to door salesman. A salesman walks up to the door and says ‘Hi I’m Fred, let me in’ and when unsuccessful comes back and says ‘Hi I’m Dave, let me in’ and so on, hoping at some point you’ll recognise him. Getting through the front gate is no problem as it’s only one person trying to get through at a time.  But he cannot get through the front door without being recognised. This is a Brute Force Attack.  These attacks are generally stopped at the door by secure logins and good password security, as well as ‘jailing’ or blocking the originating IP address for a period of time. Distributed Denial of Service Attack Distributed Denial of Service(DDoS) Attacks, are different in the way they operate. If we think back to...
New Feedback Dashboard

New Feedback Dashboard

At OTrain, we are always looking for ways to improve our user experience. As part of this commitment, when we released our last theme, we introduced a short user survey at the bottom of our template, asking the user to rate their experience on that session. User could select a smiling, neutral or negative face to report on their thoughts. This feedback is then fed directly into a purpose built tool to log and manage the feedback. We have been trialing, monitoring and improving this for some time and we are pleased to say we are now ready to release it to our OTrainU clients. When a user selects an image (positive or negative), there is a corresponding score that is created and logged as well. The scores are totalled daily and using a variation on the popular “Net Promoter Score”, a total score is assigned for each day. This daily score is then logged in a coloured dashboard calendar, providing a quick, visual image of your users experience. We have created 4 categories: Red – overall a bad day for user feedback Grey – overall a neutral day for user feedback Blue – overall a good day for user feedback Super Blue – overall an excellent day for your feedback. In addition to the visual overview, Administrators are also able to drill down on a single day and see what individual scores each user has provided. We have been tracking this information for some time, improving the formula and feedback, and in our next upgrade we are making this information available to users with Client Admin permission via...
Is your Learning Management System up to date?

Is your Learning Management System up to date?

Is your LMS up to date? This seems like a pretty obvious question, but what a lot of organisations don’t understand is that owning an LMS is a bit like owning a car.  There is a constant stream of maintenance required to keep everything in tip top shape. I speak with training organisations everyday and one of the constants is how many tell me their Learning Management System doesn’t work like it used to – or worse – doesn’t work at all. In some cases this is because it was never set up correctly.  But in most cases it’s because the LMS has not be maintained. In the world of computer’s it’s a moving feast. Both hardware and software evolve at a rapid pace, and if you’re not keeping up, you’re falling behind. There are lots of reasons why keeping your LMS up to date is critical.  Here is 3 of the biggest. Security Any piece of software has vulnerabilities to hackers and your Learning Management System is no different.  With all the tracking and to-ing and fro-ing between your users session inside the LMS and your server, it may even be worse. When first developed, all known vulnerabilities are closed.  But once in the public domain, people use the software on different systems and in different ways, and new ‘holes’ in the security are identified. Further, full time hackers will spend time trying to break the code – so they can find a new way in. When your software developer learns about a new vulnerability, they will release a ‘patch’ or update which will close the hole.  When...
Choosing a Moodle Hosting Provider

Choosing a Moodle Hosting Provider

There is a lot to consider when choosing a Moodle hosting provider. In its simplest form, your Moodle LMS is actually little more than a number of files and folders. Hosting is simply somewhere to store all those files and folder so that your Moodle Learning Management System is available to your student; typically via the internet. Whilst the computer geeks use words like ‘cloud’ and ‘web’ in reality those files sit on a computer somewhere. That computer is often referred to as a ‘Server’. It is connected to the internet. The computer might be located down the end of the hall, at your IT providers place or residence or in a data centre in Australia or even abroad. The owner of that server (or location) is often referred to as the host. But not all host’s and hosting are created equal. Whilst there are definite differences in the business practices and pricing of the hosts, there are also difference in the type of hosting that is offered. Generally speaking, there are 3 different types of Moodle hosting available. Unfortunately, in most cases, all are simply referred to as “hosting” and it is not until you are well and truly committed that you find out what you really signed up for. Or worse yet, you learn about what you’re missing out on. For the purposes of this article we are going to refer to the 3 types of hosting as: 1. Basic Moodle Hosting 2. Managed Moodle Hosting 3. Supported and Managed Moodle Hosting Basic Moodle Hosting: The first type of hosting is simply providing the ‘computer’ or ‘server’...
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